Refund policy

Effective date: [7/20/26]

Southeast Military Equipment wants customers to receive the correct product in the condition described. Because we sell specialized new, NOS, remanufactured, and used takeout components, all returns require prior authorization.

Return eligibility

Unless a product listing states otherwise, a customer may request a return within 30 calendar days after delivery. To be eligible:

  • The customer must contact us before returning the product and obtain a Return Merchandise Authorization (“RMA”).
  • The product must be returned in substantially the same condition in which it was delivered.
  • New and NOS items must include their original packaging, labels, and included components when available.
  • The product must not have been installed, disassembled, modified, painted, programmed, damaged, or subjected to improper use.
  • The customer must provide the order number and requested photographs or other information needed to evaluate the return.

Items sent back without authorization may be refused.

Non-defective returns

Approved returns resulting from customer preference, duplicate ordering, incorrect customer-provided information, or failure to verify fitment may be subject to a 20% restocking fee. The customer is responsible for return shipping, insurance, and packaging.

Original shipping, freight, handling, liftgate, residential-delivery, and expedited-shipping charges are not refundable unless the return resulted from our error.

Incorrect, damaged, or materially misdescribed products

Contact us within five business days after delivery if a product arrives damaged, is materially different from its listing, or is not the product ordered. Include photographs of:

  • The product;
  • All packaging;
  • The shipping label;
  • Any visible damage; and
  • The part number or identification tag.

If we confirm that the item was incorrect, damaged before delivery, or materially misdescribed, we will provide an appropriate remedy, which may include replacement, repair, return shipping, or refund.

Freight damage

Inspect truck-freight shipments before signing the delivery receipt. Note all visible damage or shortages on the carrier’s delivery receipt and photograph the shipment before unloading or removing packaging. Signing without noting visible damage may affect the ability to recover from the carrier.

Concealed freight damage must be reported to us promptly after discovery.

Non-returnable items

Unless defective, materially misdescribed, or otherwise required by law, the following are final sale:

  • Complete trucks and vehicles;
  • Special-order or specifically sourced products;
  • Products modified or configured for the customer;
  • Installed, programmed, opened, disassembled, or altered electrical components;
  • Diagnostic systems after activation, licensing, registration, or software installation;
  • Consumables, seals, gaskets, fluids, and opened service kits;
  • Products identified as “Final Sale”;
  • Deposits and sourcing fees identified as nonrefundable; and
  • Shipping, freight, customs, brokerage, storage, and handling charges.

Fitment

Vehicle, part-number, NSN, and fitment information is provided as an identification aid. Military vehicles may have field modifications, production changes, rebuilt assemblies, or non-original components. Customers are responsible for comparing part numbers, photographs, measurements, connectors, and vehicle configuration before ordering.

Please contact us before purchasing if fitment is uncertain.

Refunds

We inspect authorized returns after receipt. Approved refunds are issued to the original payment method, less any applicable restocking fee or nonrefundable charges. Financial institutions may require additional time to post the credit.

Cancellations

Contact us immediately to request cancellation. Orders that have already shipped, entered freight preparation, been programmed, or been specially sourced may not be cancelable or may incur applicable costs.

To request a return, contact:

Email: sales@southeastmilitaryequipment.com

Do not ship a return until you receive written return instructions and an RMA.